RETURNS POLICY

Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 28 days of receipt. Subject to the following conditions:

1. Items are returned carriage paid. We are only able to pay the first £10 for any carriage paid on faulty or incorrectly supplied parts.
2. Please ensure all goods are sent back to us via Royal Mail Recorded Delivery
3. Items are received in a resalable condition.
4. Items should be returned unused in their original condition in order to secure a refund.
5. Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced).
6. Items returned after 7 days from receipt may be subject to a restocking charge of not less than 10%. This does not affect your statutory rights.
7. We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.
8. All returns are to be accompanied by a returns form including senders name and address, account number, order reference number (these are found on the invoice), and reason for return. (Please use our online Returns System)
9. We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.

Euro Performance are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.

Please advise our Customer Service Department of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim. All correspondence should be sent to customerservice@europerformance.co.uk.

PROCESSING A RETURNS CLAIM

If you wish to process a returns claim please use our online Returns System which can be found here. https://secure.europerformance.co.uk/returns/. The returns system will issue you with a returns form by email which you need to print off and include with the goods you are returning. We CANNOT issue a refund for any returned goods without a return form.

EXCHANGES OR REPLACEMENTS

In the event of goods needing to be exchanged or replaced due to;

1. The received the items are not suitable or incorrect
2. The received are suitable but an exchange would be preferable
3. The received items have been fitted but are faulty

In all cases Euro Performance would need to be in receipt of the original items in our warehouse or be in receipt of full payment for the replacement parts before any exchange items can be sent out.

In the event of replacement parts being more or less expensive than the original items ordered an additional payment or refund will be processed.

Please note that on your credit card statement our transactions/refunds will be listed as Deutsche Performance Ltd not Euro Performance as this is our parent company.

WARRANTIES & GUARANTEES

All warranties and guaranties are provided entirely by the manufacturers/UK importers and are subject to their terms and conditions. Euro Performance will deal direct with manufacturers/UK importers on your behalf but accepts no liability for any losses, costs damages, charges or expenses caused by any warranty claim. Customers are reminded to complete and return all warranty cards/documents upon receipt of goods where appropriate.